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Sepax Warranty
- Sepax Technologies warrants its products to be free from manufacturing defects for 90 days after the shipment.
- Sepax will accept for return or replacement any product which fails to meet the stated specifications.
- This warranty shall not apply to any defect, failure or damage caused by improper use or improper or inadequate maintenance and care.
- This warranty is exclusive and no other warranty, whether written or oral is expressed or implied.
- Sepax specifically disclaims the implied warranties of merchantability and fitness for a particular purpose.
- Under no circumstance shall Sepax be liable for direct, indirect or consequential damages arising from the use of its products.
- The maximum liability that Sepax will assume should be no more than the invoice price of the product.
Shipping
If items are damaged in transit, simply follow these instructions:
- If shipment is visibly damaged on arrival, do not accept it until the delivery person has endorsed it with a statement for the extent of damage.
- Notify us immediately of the damaged shipment in order for us to make the appropriate adjustment and/or provide you with return instructions.
Return Policy
- Sepax accepts eligible returns within 15 days of customer receiving order.
- Non-eligible returns include products contaminated, treated, or tested, with isotope, radioactive chemical, or any other types of hazardous material, semi-prep and prep columns, custom products, bulk resins/materials, and demo purchase.
- Prior authorization required for all returns. Please contact your local sales manager for prior authorization and Return Authorization Number.
- 15% restocking charge will be made on all returns.
- Shipping costs are non-refundable. Customer pays for all shipping related costs sending return product back to Sepax. Refund will only be processed upon receipt of the returned product.
- Return and refund to be made with same method of purchase, i.e. through distributor if purchased through distributor.